Contents
Introduction:
Amazon is Hiring : Amazon, a global company with a personal touch, is currently recruiting for various work-from-home positions. Join their customer service team to raise the bar on customer experience and be a part of their mission to become Earth’s most customer-centric company.
Customer Service – Driving Customer Satisfaction
At Amazon, customer service is at the forefront of our goals. Our team interacts with customers in 16 different languages from over 130 locations worldwide, including virtual work from home positions. Through our cutting-edge CRM systems and self-service solutions, we provide excellent customer support on our websites, apps, and digital products such as Kindle, Echo, and Alexa.
Technical Customer Support Manager (Work from Home)
Are you passionate about delivering exceptional customer service? If so, then the role of a Technical Customer Support Manager at Blink, an Amazon Devices company, might be the perfect fit for you. Blink specializes in wire-free, battery-operated smart home security cameras that offer peace of mind to homeowners while they are away.
As a Technical Customer Support Manager, you will play a crucial role in ensuring customer satisfaction. Your responsibilities will include supervising the global Customer Service and Technical Support resources, fostering positive relationships with customers, and resolving complex customer problems. Your work hours will be from 10:30 am to 7 pm ET (Monday – Friday) with occasional weekend coverage as needed.
Key job responsibilities:
- Develop and implement customer service procedures, policies, and standards.
- Measure customer satisfaction and implement strategies for improvement.
- Communicate with customers via phone, email, and chat.
- Investigate and resolve complex customer issues.
- Analyze team performance and identify areas for improvement.
- Maintain open communication with department leadership.
- Eliminate barriers to accuracy, productivity, and quality.
- Organize and prioritize work assignments to meet business needs.
- Manage workforce, develop staff scheduling, and capacity planning.
Virtual work locations available:
- FL
- GA
- NC
- SC
- TX
BASIC QUALIFICATIONS:
- Minimum of 3 years’ experience as a Technical Contact Center Support Manager.
- Proficiency in workforce planning and budget management in a Technical Contact Center.
- Strong team building and employee development skills.
- Proficiency in customer support software and tools.
- Fluent in written and verbal Spanish.
PREFERRED QUALIFICATIONS:
- Bachelor’s degree in Computer Science or Science.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to understand technical issues while prioritizing customer satisfaction.
- Adaptability to function in an ambiguous, fast-paced work environment.
- Experience in consumer-focused Customer Service and Internet of Things (IOT) devices.
Apply Link
Database Administration – Shaping the Future with Data
Amazon manages some of the largest and most sophisticated databases in the world. As part of the database administration team, you will play a pivotal role in analyzing vast amounts of data to guide decision-making and create business value. Collaborating with other database specialists, you will contribute to building innovative solutions that improve our services and products.
Positions in Database Administration
We offer various opportunities within the field of database administration, including:
- Database Administrator
- Database Engineer
- Database Specialist
BASIC QUALIFICATIONS
– 3+ years of data engineering experience
– Experience with data modeling, warehousing and building ETL pipelines
– Knowledge of distributed systems as it pertains to data storage and computing
– Candidate need Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS
-1 Experience with Redshift, Oracle, NoSQL etc.
– 2 Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions
– 3 Experience working on and delivering end to end projects independently
– 4 Experience with business intelligence analytics, reporting, visualization tools, and methods (e.g, AWS QuickSight, Tableau, PowerBI)
PREFERRED QUALIFICATIONS
– Master’s degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
– Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
– Experience providing technical leadership and mentoring other engineers for best practices on data engineering
– Strong ability to interact, communicate, present, and influence within multiple levels of the organization.
Amazon Features
Amazon is committed to a diverse and inclusive workplace. It is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,700/year in our lowest geographic market up to $205,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Apply now for the opportunity to contribute to our data-driven environment and work alongside fellow data enthusiasts.
Apply Link
Administrative Support – The Backbone of Operations
Behind every successful product and service at Amazon, a well-oiled administrative process ensures efficiency and coordination. Join our administrative team and be the crucial support that keeps things running smoothly.
Roles in Administrative Support
Receptionist:
Be the face and voice of Amazon, providing exceptional customer service to our guests.
Administrative Assistant:
Manage schedules, prepare documents, and make travel arrangements to facilitate smooth operations.
Office Manager:
Ensure optimal functioning of offices, coordinate meetings and events, and manage budgets.
Executive Assistant:
Support senior leaders and team members through calendar management, activity coordination, and stakeholder communication.
Apply now to contribute to our rapidly-growing company and gain valuable experience in a dynamic environment.
Apply Link
Conclusion:
Amazon offers work-from-home opportunities across various departments, including customer service, database administration, and administrative support. Join our team and enjoy the benefits of a diverse and inclusive workplace. Apply today for a rewarding career with Amazon.
Amazon is Hiring , Amazon is Hiring , Amazon is Hiring , Amazon is Hiring , Amazon is Hiring , Amazon is Hiring , Amazon is Hiring