How to Guide to Update FASTag KYC Online ?

Guide to Update FASTag KYC Online : Before we dive into the step-by-step guide for updating your FASTag KYC online, let’s first understand the importance of FASTag and its KYC process. FASTag is a simple-to-use, reloadable tag that enables automatic deduction of toll charges at toll plazas.

It is linked to a prepaid account and makes your travel experience more convenient and seamless. The KYC (Know Your Customer) process is crucial for ensuring the smooth functioning of the FASTag system and preventing misuse of the tag. By updating your FASTag KYC online, you can enjoy various benefits and avoid any hassle while using the tag. In this comprehensive guide, we will walk you through the entire process, step by step, and provide you with all the necessary information.

Gathering the Required Documents

Before you embark on the journey of updating your FASTag KYC online, you need to gather a few essential documents. Here are the different types of documents required for updating your FASTag KYC:

Valid identity proof documents

When it comes to identity proof, you have multiple options to choose from:

1. Aadhaar Card: This is perhaps the most commonly used identity proof document in India. It contains a unique 12-digit number and verifies your identity.
2. Passport: If you have a passport, you can use it as a valid identity proof document for updating your FASTag KYC online.
3. Voter ID Card: Another accepted identity proof document is the Voter ID card, issued by the Election Commission of India.

Proof of Address documents

You also need to provide proof of your address. Here are a few examples of acceptable documents:

1. Driving License: A driving license not only serves as a proof of your driving skills but also as proof of your residence.
2. Utility Bill: Utility bills such as electricity bills, water bills, gas bills, or landline telephone bills can be used to establish your address.
3. Ration Card: If you possess a ration card, it can be considered as a valid proof of address during the FASTag KYC update process.

Update FASTag KYC Online

Steps to Upgrade KYC Online fast tag

Follow these simple steps to update your KYC details and upgrade from Non-KYC to Full-KYC customer:

1. Login to IHMCL Customer Portal

• Visit IHMCL Customer Portal.
• Use your registered mobile number and password or OTP for login.

2. Navigate to My Profile

• Select “My Profile” from the Dashboard Menu on the left.

3. Check KYC Status

• View your KYC status and profile details submitted during registration.

4. Update KYC Details

• Click on ‘KYC’ under the ‘My Profile’ section.
• Select “Customer Type” and fill mandatory fields with required ID and Address Proof documents.
• Tick the declaration before submission.

KYC Processing Time

Your KYC request will be processed within 7 working days from the submission date. Check the status in the “My Profile” page.

Documents Needed for FASTag Application

For Individuals

• ID proof: Driving License, PAN Card, Passport, Voter ID Card.
• Address proof: Valid Driving License.

For Corporates

• Certificate of Incorporation/Partnership Deed.
• PAN Card of Proprietor.
• Address Proof of Proprietor.
• Photo ID of signing authority.

For All

• Passport size photograph of the vehicle owner.
• Registration Certificate (RC) of the vehicle.

Recharging Your TAG Account

Online Recharge

• Log in at Customer Portal.
• Choose ‘Customer Login’ and enter credentials.
• Go to Payments Recharge Account.
• Select tag accounts, mention amounts, and proceed with online payment.

Offline Recharge

• Recharge at PoS locations near Toll Plazas by paying cash.

Usernames and Passwords

Generate or reset your username and password through the customer portal or call customer care at 1033 for assistance.

Toll Plaza and FASTag Usage

Lane Selection

• Use lanes specifically demarcated for FASTag at toll plazas.

Lost RFID Tag

• Call customer care to block the FASTag and transfer the balance to a new tag.

Incorrect Deductions

• Report discrepancies by calling customer care. Chargeback process may take up to 20-30 working days.

Blocking FASTag Account

• Call customer care at 1033 or login to www.fastag.ihmcl.com.

Using FASTag on State Highways

• FASTag can be used on toll plazas where implemented. Check the list for eligible plazas.

Replacing RFID Tags

• OEM or RFID tags by manufacturers can’t replace FASTags. Purchase a FASTag from IHMCL.

1033 Helpline for Complaints

• Call 1033 for toll plaza level complaints, such as issues with blacklisting, tag acceptance, reading, monthly pass issuance, and other applicable problems.

Exceptions and Resolutions

Refer to the provided exception codes and contact the respective Issuer Bank for resolution.

Additional documents for certain categories

In some cases, additional documents may be required depending on the type of account or vehicle. Here are a few examples:

1. Non-Individual Accounts: If you are updating the KYC for a non-individual account, you might need to provide business-related documents such as GST registration certificates or partnership deeds.
2. Commercial Vehicles: For commercial vehicles, additional documents like the Registration Certificate (RC), insurance certificate, or commercial tax receipt may be necessary.
3. Government Issued ID Cards: If you are updating the KYC for any government-issued ID cards like an Army ID card or Government Employee ID card, you may need to provide the relevant documents.

Now that you have gathered all the necessary documents, let’s move on to the online procedure for updating your FASTag KYC.

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One Vehicle, One FASTag Initiative: A Simplified Toll Collection Approach

The National Highways Authority of India (NHAI) has introduced the “One Vehicle, One FASTag” initiative to streamline toll collection. This initiative aims to enhance the efficiency of the toll collection process and prevent misuse of FASTags.

FASTags without Complete KYC: Important Update

As of January 31, FASTags without complete KYC (Know Your Customer) will be blocked. This step aligns with the guidelines set by the Reserve Bank of India (RBI).

Why the Initiative?

NHAI’s initiative ensures that individuals do not use the same FASTag for multiple vehicles or have multiple FASTags for a single vehicle. This helps maintain transparency and accuracy in toll collection.

Checking KYC Status

To avoid your FASTag being banned or blacklisted, it’s crucial to check whether your KYC is complete. Follow the steps below to verify your KYC status:

Step 1: Visit NHAI’s Website

Visit the official website of the National Highways Authority of India.

Step 2: Look for KYC Status

Find the section related to KYC status on the website.

Step 3: Check KYC Completion

Verify whether your FASTag has complete KYC. If not, take steps to complete it.

Ensuring the Latest FASTag Stays Active

NHAI’s process ensures that older FASTags associated with the same person and vehicle are banned, while the most recent one remains active. This guarantees the accuracy and legitimacy of FASTag usage.

Guide to Checking and Completing KYC Online

For your convenience, we have prepared a detailed guide on how to check your FASTag’s KYC status and complete the process online. Follow the instructions provided to ensure your FASTag remains active and compliant with the new regulations.

Online Procedure to Update FASTag KYC

To update your FASTag KYC online, follow the step-by-step procedure outlined below:

Logging into the FASTag issuer’s website or mobile app

1. Creating a new account or logging into an existing one: If you already have an account with the FASTag issuer, log in using your credentials. Otherwise, create a new account by providing the required details.
2. Accessing the KYC update section: Once you are logged in, navigate to the KYC update section on the website or mobile app.

Filling in the necessary information

1. Providing personal details: In this step, you will be required to enter personal details such as your name, date of birth, gender, and contact information.
2. Uploading scanned copies of required documents: After entering personal details, upload scanned copies of the required documents, including the ones we discussed earlier.
3. Verifying the entered information: Before proceeding, carefully verify all the entered information to ensure its accuracy.

Submitting the KYC update request

1. Reviewing the submitted information: Take a moment to review all the information you have provided, including the uploaded documents, before you proceed with the request submission.
2. Confirming the submission: Once you are satisfied with the accuracy of the submitted information, confirm the submission of your KYC update request and wait for the verification process to begin.

Verification Process and Timelines-Update FASTag KYC Online

After you have submitted your KYC update request, the issuing bank or agency will commence the verification process. Here’s what you need to know about it:

The role of the issuing bank or agency

The issuing bank or agency plays a crucial role in the KYC verification process. They will cross-check the submitted documents and authenticate the provided information to ensure its accuracy and legitimacy.

Processing timeframes and updates

The processing time for KYC verification may vary depending on the issuing bank or agency. In most cases, it takes a few days to complete the verification process. However, it’s important to note that this can vary from one institution to another.

During the waiting period, you can track the status of your KYC update request through the FASTag issuer’s website or mobile app. This tracking feature keeps you informed about the progress of your request.

If you have any queries or need assistance regarding your KYC update, you can reach out to the customer helpline numbers provided by the issuing bank or agency. Alternatively, you can also seek assistance through email support, where their executives will help you with any concerns you may have.

Consequences of Failing to Update FASTag KYC

Failing to update your FASTag KYC can have certain consequences. Here’s what you should be aware of:

Temporary suspension of FASTag services

If you fail to update your FASTag KYC within the specified time frame, your FASTag services may be temporarily suspended. This can lead to inconveniences at toll booths and may cause delays during your journeys.

Penalties and fines

Moreover, non-compliance with the KYC process can result in penalties and fines imposed by the regulatory authorities. These penalties can be both monetary and non-monetary, depending on the terms and conditions set by the issuing bank or agency.

Reinstating service post-KYC update

Once you have updated your FASTag KYC, it’s important to follow certain steps to reinstate the services and resume the seamless toll payment benefits. Here’s what you need to do:

1. Required steps for reactivation: Contact the issuing bank or agency to initiate the process of reactivating your FASTag services after completing the KYC update. They will provide you with detailed instructions on the required steps.
2. Resuming seamless toll payment benefits: After following the necessary steps and completing the reactivation process, you can once again enjoy the seamless toll payment benefits provided by FASTag.

Conclusion-Update FASTag KYC Online

Updating your FASTag KYC online is a crucial step to ensure the smooth functioning of the system and to prevent any inconvenience during your travels. By adhering to the step-by-step guide we have provided, you can easily update your FASTag KYC without any hassle. Remember the importance and benefits of keeping your KYC information up to date for a seamless transportation experience. Take proactive steps to complete your KYC update promptly and enjoy the convenience and efficiency of the FASTag system.

FAQs:

1. What is FASTag KYC?FASTag KYC refers to the process of verifying the identity and address of the FASTag holder to ensure the smooth functioning of the FASTag system and prevent misuse.
2. Why is it important to update FASTag KYC online?By updating FASTag KYC online, you comply with the regulatory requirements, avoid penalties and fines, and ensure uninterrupted FASTag services during your travels.
3. Can I update my FASTag KYC through a mobile app?Yes, most FASTag issuers provide the option to update your KYC through their mobile app, making it convenient and accessible for users.
4. What happens if I fail to update my FASTag KYC?Failure to update your FASTag KYC can result in temporary suspension of FASTag services, leading to inconveniences at toll booths and potential penalties imposed by regulatory authorities.
5. How long does it take to update FASTag KYC online?The time taken to update FASTag KYC online may vary depending on the issuing bank or agency. Typically, it takes a few days for the verification process to complete.
6. Can I use my FASTag while the KYC update is in process?Yes, you can continue using your FASTag while the KYC update is in process. However, it is essential to complete the update promptly to prevent any interruptions in service.

Now that you have all the information you need, take action today and update your FASTag KYC online for a hassle-free and convenient transportation experience.